Investigate a halted phased update¶

Here are some tips on how to utilise the phased updates report to investigate why the phasing has stopped.

When looking at an increased rate of crashes you’ll want to look at the crash(es) with the greatest number of occurrences. Then check to see if the crash is occurring more frequently (by examining the Occurrences table) with the updated version of the package. If it is then you want to sort out why and address the crash in a follow on SRU. If it isn’t then contact the SRU team regarding overriding the crash.

When looking at a new error you’ll want to confirm that the error is in fact a new one by using the versions table. The phased-updater currently checks if the error has been reported about the version immediately before the current version, so if the previous version wasn’t around very long its possible a specific error wasn’t reported about it. Additionally, you can check to see if the error is really about the identified package or if it occurs in an underlying library by looking at the Traceback or Stacktrace e.g. python crashes being reported about a package using python. If you do not believe the error is a new one or was not caused by your stable release update then contact the SRU team regarding overriding the crash.